TERMS & CONDITIONS
Due to the current global pandemic, orders might take longer than expected to reach their destinations. Once packages are dropped off at the post office, the postal schedule is out of my control, so please keep a watchful eye on your order during these times. I appreciate your patience.
RETURNSReturns are only accepted if wrong items are accidentally shipped out to you. If this does occur, please get in touch via email (megan@jiapotterystudio.com), providing your order number and images of the goods received.
Refunds will only be issued if damaged goods are reported to JIA Pottery Studio within 48 hours of the delivery date. A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to JIA Pottery Studio (megan@jiapotterystudio.com) with the report. Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will interfere.
SHIPPINGAny orders placed through my shop updates are packed and shipped within 5-7 working days following the purchase. When items are shipped, you will receive a tracking code to your associated order email.
INTERNATIONAL ORDERSOnce an item leaves JIA Pottery Studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postal service and customs. There might be tax or customs charges on some items shipped abroad. Please keep in mind that you may need to pay customs fees upon pick up of your package.
CARE RECOMMENDATIONSMatte glazed pieces will inherently mark from scratches overtime. Due to the its nature, stoneware is more susceptible to chipping compared to mass produced wares. These pieces are everyday use objects, however they are artisan. Therefore, they require more care than normal factory-made ceramics.
Please handle your ceramics with care, wash by hand if possible and refrain from using any strong staining foods or liquids with them. Immediately washing after use and not leaving debris overnight or for long periods of time is recommended. Although the pieces are safe to be used in the dishwasher or microwave, they aren’t as durable as factory-made wares, and it is best for them if they aren’t use in a dishwasher or microwave.
Unglazed ceramic surfaces are porous and retain water. Do not place pieces containing water on exposed surfaces such as unfinished wood or any surface that is susceptible to water damage.
Some pieces may appear different from what is pictured due them being worked on individually through different stages of the making process. All pieces are handmade. Therefore, differences are expected from each item. Pots are made in different batches, so please expect variations in terms of size, shape and glaze color. Your piece is unique and one-of-a-kind!
PRIVACY POLICYMegan Siah operates (www.jiapotterystudio.com), which provides the of acting as informative website for JIA Pottery Studio and a store front for when items are sold online.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICYWe may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.